Go to homepage
€0.00
/ /

Frequently asked questions

General questions

For companies

For producers

General questions

Unfortunately, it is not possible for individuals to make purchases directly from the Kinlys Group. We focus primarily on supporting and working with wholesalers, retailers and business partners to offer our products and services. However, should you be interested in our products, we encourage you to contact one of our local retailers or stores that may offer our products. Thank you for your interest in our products. Please ask at your pet store.
Monday through Thursday from 8 am to 3 pm, Friday from 8 am to 10 am.
This can be done through the pet store where you bought the product, or through our contact form.

We can be reached by phone from MON - THU from 08:00 AM to 05:00 PM, FRI from 08:00 AM to 12:00 PM on +32 (0)56 66 65 12.

For companies - general

To become a customer at Kinlys Group you must have a valid VAT no. in the (pet) industry. Click here to become a customer and create an account.
Once logged in, you can view the price per item. Additionally, it is possible to download our full price list from the "my account" section. We strive to provide transparency in our pricing and want to give you the opportunity to explore the full price list so you can make an informed decision. Should you have further questions about pricing or products, we are always ready to assist you.
In addition to our strong brands, we offer private label options. Click here to learn more about private label. You can indicate specific preferences and then we will gladly take the time to look together at what options best fit your needs.
The amount for free delivery on the Belgian market is €450 excluding VAT. If this amount is not reached, we apply transport costs per package/pallet based on current transport rates. For deliveries outside Belgium, the transport cost varies based on weight and volume, and is determined individually for each order. For more details, we would like to refer you to your representative, who can assist you further with all necessary information.

Once logged in, "my account" allows you to access information about your assigned representative, including his/her contact information. We strive to provide you with a seamless experience and make this information available so you can easily contact your assigned representative if needed.

Click here to report a problem. Or contact us.

The images found on our website may be used by our distributors. We are happy to provide all necessary resources to boost your sales.

For companies - webshop

Our webshop offers you several advantages: 

1. Convenience: you as a customer can store from any location, even when you are on the road. 
2. 24/7 access: always open to store, regardless of time zone. 
3. Large assortment: a wider range of products available where alternative products are suggested. 
4. Prices and product comparison: easy comparison of prices and products. 
5. Detailed product information: product details, images and descriptions that may be adopted by customers. 
6. Transportation: easily choose delivery or collection 
7. Side service and support: various support channels available for questions, problems and returns.
Both as an existing customer and as a new customer, you need to create a new account on the web shop. As an existing customer, your new account will then be linked to our system. As a new customer, a completely new customer record is created by our back office. As soon as this is activated, you will be informed. You can create an account via this page.
You can find your customer number on every official document. In addition, you can find your customer number at "My Account" in the upper left corner.

You can find your invoices under the heading "Orders" in the information on your profile.

Click on the phrase "I forgot my password" on the login page, and you will be helped immediately.

We are happy to assist you with any questions or comments you may have. If you have a question or comment about a placed order or invoice, you can report it via the report function on the order or invoice itself. If it is a general question or comment, you can always contact us via the contact form or by phone.

Via the 'Quick order' option, you can quickly scan items via the camera of your smartphone or tablet. Just add a quantity and you're done!

As soon as you enter an item description or part of a reference, a list of possible results will appear. Click on the appropriate article and add the quantity.

Multiple users can be added on one account. Attention: the user can only retrieve his own activity: orders entered, corresponding invoices, wish list etc .

For producers

Feel free to contact us via our contact form. We will get back to you as soon as possible.